It is always better to have more than one person ring than on one ring.
Stay focused, stay relevant, stay on the line
- Is someone seriously injured or in need of urgent medical help?
- Is your life or property being threatened?
- Have you just witnessed a serious accident or crime?
- If you answered YES call Triple Zero (000). Triple Zero calls are free.
In Australia the emergency number is 000 on both land lines and mobile phones.
112 only from mobiles and 911 will also both go through to 000.
- Do you want Police, Fire or Ambulance?
- Stay calm, don’t shout, speak slowly and clearly.
- Tell us exactly where to come — Give an address or location.
When you call 000 in Australia, the operator will ask you a series of questions to better understand the situation and assess the appropriate emergency response. The questions can vary depending on the nature of the emergency.
When you ring 000 the first person will be the 000 operator
They will ask police fire ambulance?
Stay calm Just say who you need. Eg Ambulance
The ambulance will then ask
What is your name?
What is the address?
Answer the questions as they are asked, don’t rush ahead. You may want to tell them about the emergency first, but it is faster if they have the address first.
What is the address, you may know the address of work or home but if you stop to help do you know where you are. Use the emergency app, this tells you the street adress, longitube and latitude and what3words.
What three words developers, divided the world into 3 meter suares and gave each square a unique combination of three words. Its the easiest way to find and share exact locations.
For more information about what3words go to www.what3words.com
Use the emergency plus app this is free on all app stores
If this is a life threatening emergency the ambulance officers will stay on the phone.
If it is important but not life threatening then they may hang up leaving you with instructions to call back if anything changes or they may refer you to healthdirect for assessment
Healthdirest is a help line manned by Registered Nurses. The nurses will assess the situation over the phone ad give advice on the apropret action.
You can be transferred to health direc or ring them directly on 1800022222
Or go to https://www.healthdirect.gov.au
The 000 operator will go on to ask some more questions , answer if you know but if you don’t know just say you don’t know.
What is the name of the casualty
Are they breathing
What is the nature of the emergency?
